Vision, Mission and Values

Strategic Plan 2017 – 2020

Our Vision Celebrating life, communities and culture	Our Mission To be a leading provider of high quality care services that embraces cultural and linguistic diversity and prioritises care for financially disadvantaged people
Objectives	Strategies
1 . Our customers Our customers drive the things we do and the way we do them	Develop an innovative care model to suit the needs of residents Implement improved strategies to better meet the needs of residents requiring complex care Provide excellent person-centred service addressing cultural diversity
2 . Our people Our staff and volunteers are engaged, effective and passionate about their work	Develop, shape and align our workforce to deliver customer driven care Increase workforce skills in dementia and disability care Increase staff engagement and retention ratios and achieve preferred employer status Optimise organisation structure to achieve exceptional care outcomes, leadership and accountability
3 . Our business We are committed to continuous improvement & compliance practices to ensure person centred outcomes and sustainable growth	Invest in improved information technology platforms and systems to enable excellence in delivery of sustainable services that best serve our resident needs Expand marketing and promotion of services in line with our mission Grow resident numbers considering cost of capital, on-going maintenance costs and effective use of financial resources Work cooperatively with all stakeholders to achieve excellence in service delivery

Respect Valuing cultural diversity, upholding the dignity of all people, honouring heritage, caring for all people and valuing their contribution to society	Empowerment Encouraging engagement to achieve positive results, fulfilment, joy & purpose in people’s lives	Collaboration Working cooperatively with others to achieve excellence in service