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Vision, Mission and Values

Strategic Plan 2017 – 2020

Our Vision
Celebrating life, communities and culture
Our Mission
To be a leading provider of high quality care services that embraces cultural and linguistic diversity and prioritises care for financially disadvantaged people
Objectives Strategies
1 . Our customers
Our customers drive the things we do and the way we do them
  • Develop an innovative care model to suit the needs of residents
  • Implement improved strategies to better meet the needs of residents requiring complex care
  • Provide excellent person-centred service addressing cultural diversity
2 . Our people
Our staff and volunteers are engaged, effective and passionate about their work
  • Develop, shape and align our workforce to deliver customer driven care
  • Increase workforce skills in dementia and disability care
  • Increase staff engagement and retention ratios and achieve preferred employer status
  • Optimise organisation structure to achieve exceptional care outcomes, leadership and accountability
3 . Our business
We are committed to continuous improvement & compliance practices to ensure person centred outcomes and sustainable growth
  • Invest in improved information technology platforms and systems to enable excellence in delivery of sustainable services that best serve our resident needs
  • Expand marketing and promotion of services in line with our mission
  • Grow resident numbers considering cost of capital, on-going maintenance costs and effective use of financial resources
  • Work cooperatively with all stakeholders to achieve excellence in service delivery
Respect
Valuing cultural diversity, upholding the dignity of all people, honouring heritage, caring for all people and valuing their contribution to society
Empowerment
Encouraging engagement to achieve positive results, fulfilment, joy & purpose in people’s lives
Collaboration
Working cooperatively with others to achieve excellence in service