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Feedback & Complaints

Multicultural Aged Care Illawarra recognizes that its clients and stakeholders have the right to provide feedback and to raise a complaint or appeal, and to have their concerns considered, investigated and resolved promptly, fairly, impartially, and confidentially. Multicultural Aged Care manages feedback, complaints and appeals consistent with its policies and procedures and protects individuals from any form of retribution, repercussion or reprisal. We welcome and encourage feedback, including complaints, in order to identify issues and/or improve the operation of policies, procedures and services.

For a copy of our feedback & complaints policy or if you would like to provide feedback or make a complaint, please contact us:

Shane Jackson
Director of Care
PO Box 150
Warrawong NSW 2502

privacyofficer@maci.org.au

02 4276 3212